Terms and conditions
Last updated 27 March 2017
All artwork including originals and/or reproductions of said artwork is copyright Dorothy Berry-Lound. Artwork may not be reproduced by any process without artist's permission. Copyright non-transferable with sale of print.
Payment via the website is only through PayPal. For local orders (ie within the Paciano area) cash orders or bank transfers can be accepted, just complete the contact form to discuss payment options. I regret credit cards and other payment cards are not accepted.
Prints will only be shipped within Europe. If you wish to discuss international shipping possibilities please complete the contact form and I will advise you on the options available.
Estimated Shipping Times
Everything is custom printed at the time you place an order and shipped directly using ordinary postage (no tracking). Orders are usually ready to ship within 24 hours subject to holidays. Prints are placed in protective envelopes that should ensure the print is kept flat during the delivery process. Please allow 28 days for delivery (which allows for your postman being like ours and only delivering twice a week). If you would like to receive your print(s) faster, then an additional payment would be required to cover postage costs. Please use the contact form to make your request.
Please note that delivery within Europe should not incur any additional import duties, taxes or charges but if these arise they are the buyer’s responsibility.
Response to queries
For any queries please complete the contact form. I undertake to respond to queries within 24 hours.
Refunds and Exchanges
Please keep in mind that I do not stock items. Everything is printed and matted to order, and then shipped to you when you place an order. Therefore please order carefully as you cannot cancel an order once made.
I do hope for you to be completely satisfied with your purchase. If you are not satisfied, please notify me within 3 days of receipt of the print(s) to arrange for an exchange or refund. The item must be returned in unused condition (with the cellophane bag intact and seal unbroken) and the buyer must pay return shipping charges.
In the unlikely event of a damaged item landing on your doorstep, document the damage with photographs, keep the packaging and contact me immediately.
Colour of Prints
Please note that different monitors show colours differently. My monitor is calibrated with the printer. The colours you see on your screen may vary slightly in hue or tone, also may be brighter or darker depending on your settings.
During the mounting process a tiny piece of each edge of the image is lost. This is a normal part of the process. I do the matting personally and ensure that it does not affect the look of the image.
Payments are received through PayPal and I have no access to your financial information. Your personal details stored securely and will not be divulged to a third party.
Frequently Asked Questions
What size are the prints that are available?
The prints available through the website are designed to fit a standard size frame. The prints are 7x5 inches, 18x13 cm, supplied in an off-white mount, making a total size of 8x10 inches, 25x20 cm.
Are larger size prints available?
Custom orders of larger sized prints will be considered, just complete the contact form to start a discussion.
Do you accept commissions?
I am always happy to discuss commissions, just fill in the contact form and we can discuss your requirements.
Do you deliver internationally?
Owing to possible customs duties and taxes/charges on international deliveries, we only currently deliver within Europe. International options are available for ordering prints; just complete the contact form to find out more.
Can I get my prints more quickly?
Prints are sent by ordinary post and you should allow up to 28 days for receipt. If you would like to receive your prints more quickly then we can explore priority mail and courier deliveries which would be charged to you at cost. Just complete the contact form to find out more.